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All items purchased from The Baby Barn are covered by the manufacturer's Guarantee.
The original receipt must accompany any Guarantee claim and the following rules apply:
The Guarantee is non transferable and only applies to the original purchaser of any product bought from The Baby Barn when the original receipt is provided.
The Guarantee does not cover parts subject to normal wear and tear, such as tyres, inner tubes, foam handles and general fabric wear.
The Guarantee applies to manufacturing and material defects only under normal domestic use in the United Kingdom.
The Guarantee does not cover faults caused by factors outside the manufacturers control, including failure to follow the maintenance instructions and user guide, normal wear and tear, inappropriate use such as a single buggy being used for more than one child or the use of any 3rd party buggy boards, accidental or wilful misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification or alteration of the product.
The Guarantee only applies to the product only and does not cover any consequential losses – i.e. time or other products.
Any product which is found to be defective as defined within the Guarantee terms above will at The Baby Barn's discretion be repaired by the original Manufacturer or we will supply spare parts to you free of charge or the product may be replaced with the same or a similar model to the same or similar specification. We regret we are unable to send out loan products whilst inspection and repairs are carried out but we aim to resolve your problem as quick as we possibly can, usually with in 7-10 days. Loans products may be collected from the shop at your convenience.
You can choose to either organise your own return, at your own cost and risk, or request a collection by emailing [email protected] or calling 01562 710220. Collection is free of charge providing the fault is confirmed by the manufacturer as that of a manufacturing fault. It this is not the case, then a £15.00 collection and £10 return carriage charge will be incurred.
If an item becomes damaged due to misuse or accidental damage, this will NOT be covered by the guarantee and you will be charged for the repair and or spare parts. If you have damaged an item accidentally, it is should be covered by your household insurance. In the event of a dispute as to the cause of the failure the manufacturer will arbitrate and their word will be final. Our guarantee does not affect your statutory rights. If a claim is made under Guarantee and the defect is NOT found to be defective as defined in the Guarantee then carriage charges will not be refunded.
Some manufacturers offer extended warranties if you register your product with them directly, so please check your instruction manual for further details.
Moving parts should be maintained on a regular basis and a lubricant such as WD-40 should be applied to keep necessary parts running smoothly.